Retail Game — Privacy Policy

Retail Game respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect information when you visit our website or purchase our digital products.

Information We Collect

We may collect your name, email address, billing details, order history, transaction information, customer support communications, and certain technical information about your device and website usage.

How We Use Your Information

We use personal information to:

• Process and confirm orders.

• Deliver digital products and access instructions.

• Provide customer support.

• Resolve payment issues and help prevent fraud.

• Improve our website and services.

• Send marketing communications where permitted by law.

• Meet applicable legal, tax, and accounting requirements.

Payments and Third-Party Services

Our store operates through Shopify and may use third-party payment processors and digital delivery providers. These services may process information necessary to complete transactions and provide their services.

Payment information is handled according to the relevant payment provider's systems and policies.

Cookies

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse website usage, and improve the customer experience. You can manage cookies through your browser and any privacy controls made available on our website.

Sharing of Information

We do not sell personal information as part of our ordinary business practices. We may share necessary information with service providers, payment processors, professional advisers, or authorities where legally required or appropriate for legitimate business purposes.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Information is retained for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, and meet legal obligations.

Your Rights

Depending on applicable law, you may request access to or correction of your personal information and may have additional rights relating to its use or deletion. We may need to verify your identity before processing a request.

Changes to This Policy

We may update this policy when our business practices or legal requirements change. The latest version will be published on our website.

Contact Us

For privacy-related enquiries, please contact Retail Game using the contact details published on our website.

This policy should be read in conjunction with applicable data protection laws, including South Africa's Protection of Personal Information Act (POPIA), where applicable.