Retail Game — Return and Refund Policy

 

At Retail Game, we specialise in digital products delivered electronically. We do not sell or ship physical products.

Digital Products

All products purchased from Retail Game are supplied digitally. Depending on the product, delivery may include downloads, online access, educational materials, guides, or other digital resources described on the product page.

Refund Eligibility

Due to the nature of digital products, customers should carefully review the product description, features, and included content before completing a purchase.

Refund requests will be assessed individually in accordance with applicable law. If a product has not been delivered, access is defective, a duplicate payment has occurred, or the purchased product materially differs from its description, please contact us for assistance.

Nothing in this policy excludes or limits any refund, cancellation, or consumer rights that cannot legally be excluded.

Digital Access Issues

If you experience difficulties accessing a purchased product, please contact our support team. We will investigate the issue and work with you to restore access or provide an appropriate resolution.

Duplicate or Incorrect Payments

If you believe you have been charged incorrectly or more than once, contact us with your order number and relevant transaction details. We will investigate and arrange any appropriate correction or refund.

How to Request a Refund

Please provide:

• Your name

• Your order number

• The email address used at checkout

• A description of the issue

We aim to respond to refund enquiries within 3 business days.

Refund Processing

Approved refunds will generally be returned through the original payment method where possible. Processing times may vary depending on your payment provider or bank.

Contact Us

For refund requests or questions, please contact Retail Game using the contact details published on our website.